Course Description:

This interactive workshop is designed to equip ED providers and nurses with practical, team-based communication strategies to proactively set expectations, de-escalate conflict, and foster collaborative relationships with patients and families. Participants will review evidence-based communication tips and techniques focused on addressing delays and inconveniences, managing the frustrated or angry patient, and leveraging team partnership to support optimal outcomes. Through facilitated discussion, learners will identify common difficult situations encountered in the ED and share best practices across disciplines. The session emphasizes experiential learning, with participants practicing targeted communication skills in realistic simulations using trained patient actors. 

Accreditation Statement

The Medical Society of Virginia is a member of the Southern States CME Collaborative, an ACCME Recognized Accreditor. Inova Health System Office of Continuing Medical Education is accredited by the Southern States CME Collaborative to provide continuing medical education for physicians.

Credit Designation Statement

The Inova Office of Continuing Medical Education designates this live educational activity for a maximum of 3.50 AMA PRA Category 1 Credit(s) ™. Physicians should only claim credit commensurate with the extent of their participation in the activity. Physicians may claim up to 3.50 credits in Type 1 CME on the Virginia Board of Medicine Continued Competency and Assessment Form required for renewal of an active medical license in Virginia.

Disclosure Policy 

Inova Health System’s Office of Continuing Medical Education adheres to ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CME activity, including faculty, program directors, and planners are required to disclose all relevant financial relationships with ineligible entities as defined by ACCME.  All relevant financial relationships listed for these individuals have been mitigated.