Frequently Asked Questions

  1. My Account/Profile

  2. Forgotten Username/Password

  3. Course Information

  4. Certificates/Transcript

  5. Credits

  6. IT Information

My Account/Profile

  • How do I create an account?

    • If you are an Inova Team Member with an Inova email address, click on "Inova Health System Login" found on the top right corner of the home page.
      • The Inova CME Portal is SSO-enabled. Use your Inova network login credentials to access your account.
    • For all other users, click “Register” found on the top right corner of the homepage.
      • Click on "create a new account".
      • Fill out the account form in its entirety.
    • Reminder: Create only one account in this learning management system. 

  • How do I log into my account?

    • If you are an Inova Team Member with an Inova email address, click "Inova Health System Login" on the Log In screen.
      • The Inova CME Portal is SSO-enabled. Use your network login credentials to access your account.
    • For all other users, click “Login” on the Log In screen.
      • Enter a username and password into the text fields.
      • Click the "Log in" button. 
  • How do I edit my account?
    • Click on “My Account” in the top banner on the left.
    • Click the “Edit” tab to make updates or changes. 
       
  • How do I edit my Mobile Number?
    • Log in to your account.
    • Click on “My Account” in the top banner on the left.
    • Click on the "Edit" tab at the top of the page.
    • Click on the "Mobile" subtab.
    • Edit your mobile phone number.
    • Select a country.
    • Click "Confirm Number".

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Forgotten Username/Password

  • How do I reset my password?

    • If you have registered an account with an Inova email, you will not be able to change your password in this system.
      • Users with an Inova email utilize their Inova network credentials to access their account.
    • For other account users, follow the prompt “Have you forgotten your password?” given when the incorrect password is entered OR
      • Click on “Log in” and click on “Forgot password?”

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Course Information

  • How do I find a course?

    • Enter keywords in the "Find a course" field on the top right of the homepage OR
    • Click "Calendar" on the top menu to view all activities by date (month, week, day).
  • Will a course save my progress if I need to step away and return to it later?
    • Yes, it will automatically save your progress.
  • Will a quiz/evaluation save my progress if I need to step away and return to it later?

    • Quizzes/Evaluations will not save your progress unless you click the “Save Progress” option.

  • How do I return to a course I’ve already registered for and resume it?  

    • Hover over “My Account” tab.
    • Click on “Course”.
    • Click the appropriate course.
    • Click “Take course”.
    • Click “Resume course”.

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Certificates/Transcript 

  • How do I download my transcript?

    • Hover over “My Account” tab.
    • Click the "Transcript".
    • Download a pdf of completed, pending or external credit activities.
  • How do I add external credit awarded outside of the organization?
    • Click on “My Account” tab.
    • Click the "My Activities" tab.
    • Click "External Credits."
    • Click "Add Credits”.
    • Type in the Course name, Date Completed, and Credit hours. A certificate may be uploaded.
    • Click "Save."
    • External credit entered appears on the page. The data may be filtered by date or downloaded as a PDF.

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Credits:

  • How long do I have to claim credit?
    • The credit-claiming window is open for 30 days following the event.
  • Where do I find a session code?
    • The code is provided by the Program Coordinator before, during or after the event and each event will have its own unique code.
    • The code can be found on the event flyer and is sometimes shared in the Zoom Chat of virtual sessions. 
  • Why are my credits listed as "Pending" instead of "Completed"?
    • Pending credits typically signify that an evaluation for the event is pending completion. Once completed, credits will be marked as "Completed".
  • Where can I find more resources regarding AMA PRA Category 1 Credit TM?
    • American Medical Association (AMA)
      Learn more about CME and more specifically, AMA PRA Category 1 CreditTM.
    • Accreditation Council for Continuing Medical Education (ACCME)
      ACCME sets the accreditation criteria for continuing medical education.
    • Nurse Credentialing FAQs
      The American Nurses Credentialing Center (ANCC) accepts AMA PRA Category 1 Credits™ issued by organizations accredited by the ACCME for the purpose of recertification.
    • Nurse Practitioners CE
      American Academy of Nurse Practitioners Certified Program (AANPCP) and the American Association of Nurse Practitioners (AANP) accept AMA PRA Category 1 Credit™ from organizations accredited by the ACCME.
    • Physician Assistants CE
      American Academy of Physician Assistants (AAPA) accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME or a recognized state medical society.

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IT Information

  • Which Browser should I use for this website?

    • This site works with most modern web browsers (e.g., Chrome, Internet Explorer, MS Edge, Safari)

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