Katia (Catherine) is a dynamic healthcare professional with over 10 years of experience and a track record of improving workflows and service delivery across the continuum of care. Her work has earned her national recognition multiple times for innovation and leadership. As the Director of Patient & Family Experience at Children’s National Hospital, she oversees initiatives across multiple states, enhancing hospital efficiency, digital innovation, and care access. She holds a master’s degree in public health with a concentration in healthcare policy and management from Columbia University and a bachelor’s degree with honors in political science from the University of Vermont. Katia holds certifications in Lean Six Sigma (ICGB), healthcare quality (CPHQ), and PROSCI change management (CCMP) and has completed course certifications in Digital Product Management.